OUR POLICIES
CUSTOMER CARE
At Americanized Plumbing & Heating, we are committed to providing our customers with exceptional customer service. We understand that our customers are the most important part of our business, and we strive to build long-lasting relationships with them based on trust, respect, and quality service.
Our Promise: We promise to provide our customers with the following:
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Responsive Communication: We will respond to all customer inquiries within 24 hours, whether it’s through phone, email, or social media.
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Respectful Treatment: We will always treat our customers with respect and empathy. We will listen to their concerns and strive to address them in a timely and effective manner.
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Quality Service: We will provide high-quality products and services that meet or exceed our customers’ expectations. We will continuously monitor and improve our processes to ensure we are delivering the best possible service.
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Transparent Pricing: We will provide transparent pricing with no hidden fees or charges. We will communicate clearly with our customers about the cost of our services and any additional charges that may arise.
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Timely Resolution: We will work diligently to resolve any issues or complaints that our customers may have. We will keep our customers informed throughout the resolution process and provide timely updates on the status of their issue.
Communication: We believe that effective communication is the foundation of good customer service. We will communicate with our customers in a timely and professional manner, and we will make ourselves available to them through a variety of channels, including phone, email, and social media.
We will also listen actively to our customers and use their feedback to continuously improve our products and services. We will respond promptly to all customer inquiries, and we will make every effort to address their concerns to their satisfaction.
Quality Service: We believe that delivering high-quality products and services is the key to building long-lasting relationships with our customers. We will maintain high standards of quality in everything we do, from the products we offer to the way we interact with our customers.
We will continuously monitor and improve our processes to ensure we are delivering the best possible service to our customers. We will also seek out and implement best practices in customer service and quality management.
Transparency: We believe in transparency in all our business dealings. We will provide clear and accurate information about our products and services, including pricing, terms, and conditions. We will also communicate openly with our customers about any issues or concerns that may arise, and we will work to resolve them in a timely and transparent manner.
Timely Resolution: We believe in resolving customer issues and complaints quickly and effectively. We will respond promptly to all customer inquiries and complaints, and we will work diligently to resolve any issues to our customers’ satisfaction.
We will keep our customers informed throughout the resolution process, providing timely updates on the status of their issue. We will also take steps to prevent similar issues from occurring in the future, so that our customers can continue to rely on us for high-quality service.
Conclusion: At Americanized Plumbing & Heating, we are committed to providing our customers with exceptional customer service. We believe that building strong, long-lasting relationships with our customers is essential to the success of our business. We will continuously strive to improve our customer service and provide our customers with the best possible experience.
PRIVACY & STATEMENT
Americanized Plumbing & Heating is committed to protecting the privacy of our website visitors. This privacy policy outlines the types of personal information that we collect, how we use it, and how we protect it. By using our website, you consent to the terms of this privacy policy.
Collection of Personal Information We may collect personal information from you when you fill out a contact form or subscribe to our newsletter. The personal information we collect may include your name, email address, phone number, and address. We may also collect non-personal information, such as your IP address and browser type.
Use of Personal Information We use your personal information to respond to your inquiries, send you newsletters or marketing communications, and provide you with our services. We may also use your information to improve our website and services, and to conduct research and analysis.
Disclosure of Personal Information We do not disclose your personal information to third parties, except in the following circumstances:
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We may share your personal information with our trusted partners who help us operate our website and provide our services.
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We may disclose your personal information if we are required to do so by law or if we believe that such action is necessary to comply with the law, protect our rights, or protect the safety of others.
Protection of Personal Information We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures to safeguard your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Cookies We may use cookies to enhance your experience on our website. Cookies are small text files that are placed on your device to help us identify you when you return to our website. You can disable cookies in your browser settings, but this may affect your ability to use some features of our website.
Links to Other Websites Our website may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these websites before providing any personal information.
Changes to the Privacy Policy We reserve the right to modify this privacy policy at any time. We will post the updated policy on our website and indicate the date of the last revision.
Contact Us If you have any questions or concerns about our privacy policy, please contact us at info@americanizedplumbing.com.
Effective Date This privacy policy is effective as of 4/14/2023.